Because we are an animal sanctuary rather than a commercial big-box retailer, we do not pre-purchase inventory or hold excess stock in a warehouse. Every item in our Fall Shop is printed on demand specifically when you order it! This eliminates landfill waste and ensures every dollar possible goes directly toward our horses rather than inventory storage.

• US Orders: Typically take 2 to 3 weeks from the date of purchase to be produced, shipped, and delivered to your door.

• International Orders (Australia & New Zealand): Can take up to 4 weeks due to international customs and transit times.

• Thanksgiving Delivery Cutoff: To ensure your holiday decor and apparel arrive in time for Thanksgiving gatherings, our Fall Shop will officially close on Friday, November 6th at midnight PST.

We want you to love how your apparel fits! Please note that our Women’s Fit and Unisex Fit shirts are cut very differently:

• Women’s Sizing: Tailored with a more form-fitting silhouette, shorter sleeve lengths, and a shorter overall body length (often 3 to 4 inches shorter than a unisex style).

• Unisex Sizing: A classic, relaxed, true-to-size boxy fit designed to comfortably fit all body types. It offers a longer body length and looser sleeves.

Why this matters: In past shop drops, we’ve had supporters order both a unisex sweatshirt and a women’s sweatshirt in the same tag size, only to be surprised by how much shorter and fitted the women’s cut is!

Pro-Tip: If you prefer a looser, longer, cozy "barn sweatshirt" feel, or if you aren't sure how a women's tailored cut will sit on you, we highly recommend going with a Unisex style.

Because every garment is printed custom-to-order specifically to fund our herd, we cannot issue refunds, returns, or exchanges for sizing or fit preferences. Please consult the size chart on each product listing before placing your order!on

Please double-check and verify your address before submitting your order! Once an order is placed, it goes directly into an automated production pipeline.

Because we operate through print-on-demand suppliers across the US and Europe, we cannot modify addresses or stop shipments once an order enters production. If an incorrect address is entered, the package will be delivered to that address or lost in transit. We cannot issue refunds, send free replacements, or cover the cost of customer address errors.

Why we have to be strict about this (A cautionary story from our last launch):

During our previous shop drop, a customer intentionally entered an incorrect shipping address for a gift, assuming their payment provider or post office would somehow auto-correct it. Because our organic youth apparel is sourced through specialized eco-manufacturers in the EU, the package was custom-printed, shipped overseas, and delivered to the wrong address provided.

Despite us offering to help research the package, the customer initiated a credit card chargeback and harassed our social accounts—costing our rescue money out of pocket for an error completely outside our control. Every dollar lost to chargebacks and misdirected packages is a dollar taken directly from our horses' hay and medical care. Please ensure your shipping details are 100% accurate!

In our previous collections, we strictly offered 100% organic cotton and recycled fabrics. For this Fall Shop, this is the first time we are offering select items made with conventional or blended fabrics (such as our sherpa blankets, aprons, and table linens).

Why the change? Certain custom items—like extra-plush sherpa fleece or full-bleed decorative table runners—are simply not manufactured in 100% organic materials within the print-on-demand network. Rather than skipping these pieces entirely, we chose to offer them as reusable seasonal items that you can bring out year after year.

To maintain our commitment to the planet, every non-organic item is still produced 100% made-to-order—meaning zero overproduction, zero unsold stock, and zero inventory ending up in a landfill.

TheTackroom@KarmaRanch.org

While rare, misprints or transit damage can occasionally happen! If your item arrives damaged, defective, or with a printing error, please email us within 7 days of delivery with:

1. Your order number

2. Clear photos of the damaged or defective area

We will immediately arrange a free replacement to be printed and shipped to you at no extra cost.

Care instructions vary depending on the item:

• Apparel: Wash cold, inside out, with like colors. Tumble dry on low heat or line dry.

• Sherpa Blankets: Machine wash cold on a gentle cycle. Do NOT use fabric softener or high heat, as heat will melt synthetic sherpa fibers and cause matting. Air dry flat or tumble dry with no heat.

• Table Linens & Aprons: Treat food and liquid spills immediately to prevent stain setting. Machine wash cold, and hang dry to prevent shrinkage and keep prints crisp.

Please remember that Karma Ranch is an emerging rescue and sanctuary, not a big-box commercial retailer or a corporate warehouse. We do not have a customer service team or an automated support desk. Every single email, customer question, order follow-up, and design setup is handled personally by Noelle—on top of running the ranch, building out our Montana property, and caring for our six horses round-the-clock.

Noelle personally hand-selected every product, worked directly with artists to create the artwork, and designed each piece to bring genuine warmth and sanctuary beauty into your home.

Because we produce everything made-to-order specifically to fund our herd's move, we are unable to process returns or exchanges for sizing issues or buyers' remorse. If an item isn't a 100% perfect fit, we encourage you to gift it to a fellow horse lover or pass it along to spread the word about our mission!

If your item ever arrives damaged or misprinted, Noelle will absolutely make it right with a replacement—we just kindly ask for your patience and grace in response times while she balances shop support with daily horse care!

No AI is ever used to generate our shop artwork—period.

We are deeply committed to supporting real, human creative talent. Every single watercolor illustration, lettering piece, and design in our shop is created by independent digital artists and illustrators from around the world.

To source and collaborate with specialized freelance illustrators for custom projects—like our watercolor foal portraits, celestial horse pieces, and seasonal typography—Noelle routinely uses platforms like Fiverr. This allows us to commission unique, small-batch art directly from talented independent creators, pay them directly for their work, and bring exclusive pieces to our sanctuary community!